Return & Refund Policy
At Royaume Case, we strive to provide complete customer satisfaction with every purchase of mobile covers, headphones, and accessories. If you are not fully satisfied with your order, we’re here to help.
1. Return Eligibility
- Returns accepted within 7 days of delivery.
- Items must be unused, undamaged, and in original condition with packaging.
- Items marked as final sale or non-returnable are not eligible.
2. How to Request a Return
To initiate a return, please email us at info@royaumecase.com or call us at +91 99711 30956 with your order number and reason for return. Our team will guide you through the return process.
3. Refund Process
- Refunds are initiated after inspection of the returned product(s).
- Refunds are processed and credited within 7–10 business days to the original payment method.
- For COD orders, refunds are issued via UPI or bank transfer after confirmation.
4. Exchange Policy
We offer exchanges for defective or damaged items. If the same product is unavailable, a refund or store credit will be issued.
Exchange or replacement products will be delivered within 7 days.
5. Non-Returnable Items
- Customized or personalized mobile covers
- Discounted or clearance sale items
- Earphones/headphones that have been unsealed due to hygiene reasons (unless defective)
6. Damaged or Wrong Products
If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with photographs and your order ID. We will arrange for a replacement or refund as applicable.
7. Contact Us
If you have any questions or need assistance regarding returns and refunds, please reach us at: 📧 info@royaumecase.com